Our company can provide customers with high-quality silica refractory products such as zero-expansion silica bricks, silica mortar for hot repair of coke ovens and glass kilns, refractory castables, etc. At the same time, we can also provide customers with refractory material selection and masonry services. In order to serve customers better and do a good job of pre-sales and after-sales services, our company adheres to the tenet of "good service ,reliable quality", and makes the following promises to the customers:
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01Product Quality Commitment1. The manufacturing and testing of the products are in full compliance with national standards, and the products produced by our factory can replace imported similar products; 2. Products are tested in accordance with export standards, and the whole process from raw materials, molds, semi-finished products, firing, and finished products is tested and analyzed block by block to ensure the product quality.
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02Delivery Time CommitmentOur company ensures that products can be delivered on time to ensure the customers’ projects completed smoothly. If the customer encounters special circumstances and needs to complete the work ahead of time, it can be negotiated, and our company can ensure that the customer's problem is solved in time.
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03Pre-sales and After-sales Service of Ceramic Welding Repair ProductsFor ceramic welding repair series products (including welding repair materials and welding repair machines developed in cooperation with Japanese industry experts), we can provide customers with pre-sales tests and after-sales on-site construction technical guidance to ensure the normal and stable use of the equipment and materials.
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04Establish a Reasonable Sales and Service Management System1. Pre-sale service:
According to the customers’ specific working conditions, our company can provide customers with assistance in the selection of refractory materials, drawing design, and construction methods;
2. After-sales service:
Before or after the goods are delivered to the customers’ site,the buyer and the seller can take samples together and send them to the national authoritative third-party testing agency for testing and analysis. In addition, professional technicians can go to the customers’ site to provide relevant technical guidance for the customers’ on-site construction, to ensure that the refractory materials are correctly built and operated in accordance with the operating specifications, and the kiln is safe to operate.
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05Refractory Supervision ServiceOur company has an experienced refractory team that can provide domestic and foreign customers with refractory supervision services for the orders placed in the third-party factories. Any problems found in the production process can be reported back to the customer in time to ensure that the materials are delivered in good quality and quantity.
